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Terms and conditions and privacy notice


1.      Format of the Contract

1.1 These terms of sale apply to all goods supplied by IPC Solutions/TradePriceTechnologies(TradePriceTech), whose registered office is at 21 Hillary Close, Heybridge, Essex CM9 4UA

1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds).  Acceptance of your order will be communicated to you by way of email at the point of dispatch of the products.  Acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time IPC Solutions/TradePriceTechnologies sends the e-mail to you (whether or not you receive that e-mail).

1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until IPC Solutions have shipped your order.

1.4 The contract is subject to your right of cancellation (see below).

1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods

2.1 The description and price of the goods you order will be as shown on our website or eBay/Amazon auction/listing/quotation at the time you place your order.  The current description will be a true reflection of the condition and type of item held at that time, but IPC Solutions/TradePriceTechnologies reserves to right to change any product description and or price at any time and without consultation.  No liability will be accepted if a product is slightly different to the products description such as scratches or marks on an item, this is generally reserved for 2nd user items, which may well have been accidentally missed at the time of the description being written.  Returns will be accepted if the description is wholly different to that advertised on the website and the product is completely different or fails to work as described.

2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.3 Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled automatically. If you cancel, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4 In addition to the price, you will be required to pay a delivery charge for the goods.  These charges will be clearly displayed at the time of ordering.

3. Payment

3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier’s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence.

3.2 There will be no delivery until cleared funds are received.

3.3 Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

4. Delivery

4.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.

4.2 Orders placed after 2:00 pm on a working day will be processed the following working day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.) Orders placed before 2pm on a business day, we aim to processed the same day and despatched within 1 working day, unless there are issues outside of our control with stock or couriers.

4.3 If delivery cannot be made to your address for reasons outside the Supplier’s control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery. The delivery charges will be debited from the original payment amount for refusal of the delivery at the buyer’s door or for giving a wrong address or postcode.

4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:

  4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

  4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

4.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.

4.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

5 Risk/Title

5.1 The goods are at your risk from the time of delivery

5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

  5.2.1 the goods, and

  5.2.2 all other sums which are or which become due to the Supplier from you on any account.

5.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.

6. Title for Business Customers

6.1 If you are a business customer until ownership of the goods has passed to you, you must:

  6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier’s property;

  6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and

condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and

  6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.

6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:

  6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or

  6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or

  6.2.3 you encumber or in any way charge any of the goods.

7. Your right of cancellation

7.1 You have the right to cancel the contract at any time up to the end of 14 working days after you receive the goods (see below).

7.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via the Returns on Line section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

7.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be unused and unopened if new and in the original packaging it was sent in.  Items that have been opened and or deemed to have been used, a restocking/refurbishment fee of up to 25% will be deducted.  This is not applicable if the items do not work upon receipt or are vastly different to the item purchased by you at the point of sale(detailed in the seller description on Amazon, eBay, our website or other selling platform). 

7.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

7.5 If you do not return the goods as required within the time scales highlighted above, we may charge you a sum not exceeding the direct costs of recovering the goods.

7.6 You do not have the right to cancel the contract if the order is for computer software, DVDs, Blu Rays, console games which have been opened by you, or for consumable goods which, by their nature, cannot be returned such as personalized items, flowers or perishable goods and food items.

7.7 All goods that are returned to us not in the condition originally sent, i.e. new products that have been opened and used and cannot be resold as new will incur a restock fee of between 30-50% depending on what the used sale prices of said items are.  This includes our labour charges for reconditioning the items for resale.  Any brand new items that are returned damaged will not be eligible for refunding as they will not be resaleable.  This also will be relevant for used goods sold.

8. Warranty

8.1 All goods supplied by us are warranted for a period between 0 months and 12 months from the date of supply (unless otherwise stated).  Should the product fail within the warranty period stated, the item can be returned to our returns address for repair or replacement providing contact is made and an RMA number is issued.  This warranty does not affect your statutory rights as a consumer. There are no warranties issued for second user items or refurbished products unless clearly stated in the original sale description.

8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.

8.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier(iPC Solutions/TradePriceTech) in writing via the e-mail address shown below within 2 days or by telephone – 0775 1087687

8.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the e-mail address or fax number shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.

8.5 If the goods you have ordered are sold as damaged items or C grade or non-working items at the time of sale, no refunds will be issued for these products. The items were sold in the condition they stated and no returns will be accepted for items sold as non-working or damaged as detailed in the product descriptions.

9. Limitation of Liability

9.1 the Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier’s negligence or fraudulent misrepresentation.

9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

10. Data Protection

We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

11. Applicable Law

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

12. Images

Product images are for illustrative purposes only.

13. Promotions

Promotional items not claimed within 1 month of ordering may be lost, no alternative will be offered in such circumstances.  Any promotional discount vouchers or codes issued via email mail outs, website promotions on our sites or 3rd party sites, will have an expiry date and/or can be withdrawn from use at anytime and for any reason, the decision resting wholly on the supplier, IPC Solutions and TradePriceTechnologies.

14. Privacy

Most browsers are automatically set to accept cookies. But, if you wish, you can configure your browser to restrict cookies or block all cookies by changing your browser settings. You can visit your online choices which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Below is a list of parties authorized to place cookies on our website and information on how to opt-out through their privacy policy.

•Google Analytics (privacy policy and opt-out options). The purpose of Google Analytics cookies is to measure how many repeat visitors we get to our website and helps us optimise the website to better serve our customers. Users can also express their choices, through the European platform your online choices that provides options to express their choices for all companies that are registered in this platform.

Data Protection / GDPR

Personal data is data which can identify you, for instance, Name Address Phone, Email, National Insurance, Photos etc.

The General Data Protection Regulation (GDPR) governs the way businesses treat your personal data and it defines several lawful bases for processing this data. Below is the Data Protection Statement for Canters Services Ltd and PC Care Essex, in each case the lawful bases for processing personal data are highlighted in italics. 

Data Protection Statement

Data you provide to be a customer of iPC Solutions or TradePriceTechnologies

Your name, address, mobile and landline phone numbers, and email addresses are processed, retained and used to contact you regarding work requested by you and is data in which a legitimate interest exists.
This data is also retained as a legal obligation on company records for invoicing and related tax records.

This data is never sold or given to any other organization or persons for any purpose.

Data you provide on equipment that requires work is data supplied on a contract basis

When a Computer, Tablet, Phone or another electronic device is given to iPC Solutions for repair upgrade or recovery it may contain your personal data.
This data you provide as a customer of iPC Solutions is processed as necessary in order to complete the work request.

Data processed for this purpose may include moving, copying, recovering or deleting data as required to complete the work requested. Any backups or copies created in order to safely complete the work will be deleted within 2 weeks of work completion. The short term retention of this data is to allow time for any follow up work that is requested. The retention period can be shortened or extended by you on request.

Your data is never sold or given to any other organization or persons for any purpose with the following exception:

Your data may be used to contact your existing service providers, eg Sky, BT, Talktalk, Microsoft, McAfee etc, in order to investigate problems with your services or equipment as required to complete the requested work.

Please contact to request further information or to request disclosure or erasure of personal data.

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